Shipping and Delivery Policy

This Shipping and Delivery Policy outlines the procedures and guidelines for the shipping and delivery of products purchased from thekalptree.in. By placing an order with us, you agree to adhere to this policy.

1. Shipping Locations:

• We currently ship to all major addresses within India only
• Please check the availability of shipping to your location during the checkout process.
• We reserve the right to modify or expand our shipping locations at any time.

2. Order Processing Time:

• Orders are typically processed within 2-3 business days after payment confirmation.
• Processing time may vary depending on product availability, order volume, and holidays.
• You will receive an order confirmation email with details of your purchase.

3. Shipping Methods and Delivery Time:

• We utilize [Specify Shipping Carriers, e.g., “reputed courier services such as Delhivery, Blue Dart, etc.”] for shipping.
• Shipping methods and estimated delivery times will be displayed during the checkout process.
• Estimated delivery times are [Specify Time Frame, e.g., “3-7 business days”] from the date of shipment.
• Delivery times may vary depending on your location, shipping method, and unforeseen circumstances (e.g., weather delays, logistical issues).
• We offer [Specify available shipping options, e.g., “standard shipping and express shipping”].

4. Shipping Costs:

• Shipping costs will be displayed during the checkout process before you complete your purchase.  
• We may offer promotions on shipping from time to time

5. Tracking Your Order:

• Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.  
• You can track your order using the tracking number on the carrier’s website.  
• Please allow 24-48 hours for the tracking information to become available.

6. Delivery Issues:

• Incorrect Address: Please ensure that you provide accurate and complete shipping information during checkout. We are not responsible for delays or non-delivery due to incorrect addresses.  
• Failed Delivery Attempts: If the carrier is unable to deliver your package after multiple attempts, it may be returned to us. In such cases, you may be responsible for additional shipping costs for re-delivery.  
• Damaged or Lost Packages: If your package arrives damaged or is lost in transit, please contact our customer support team immediately. We will work with the carrier to resolve the issue. Please keep any damaged packaging as it may be needed for insurance claims.  
• Delays: While we strive to deliver your order within the estimated timeframe, delays can occur due to factors beyond our control. We appreciate your patience and understanding.

7. Contact Information:

For any questions or concerns regarding shipping and delivery, please contact us:

• Email: [email protected]

8. Policy Changes:

thekalptree.in reserves the right to modify or update this Shipping and Delivery Policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.  

Important Notes:

• This policy is subject to change without notice.
• Please ensure that someone is available to receive the package at the delivery address.
• Please be aware that shipping times are estimates and not guarantees.
• During peak seasons, shipping times may be longer than normal.