Cancellation and Refund Policy

This Cancellation and Refund Policy outlines the procedures and guidelines for cancellations and refunds related to purchases made on thekalptree.in. By placing an order with us, you agree to adhere to this policy.

1. Cancellation Policy:

• Order Cancellation by the Customer:
  • Customers may cancel their order within 24 hours of placing it, provided the order has not been shipped.
  • To cancel an order, customer cancel from their order page or contact support.
  • If the order has already been processed or shipped, cancellation will not be possible.
• Order Cancellation by thekalptree.in:
  • thekalptree.in reserves the right to cancel an order in certain circumstances, including but not limited to:
    • Unavailability of the product.
    • Errors in product information or pricing.
    • Suspicion of fraudulent activity.
    • Incomplete or inaccurate customer information.
    • Problems processing payment.
  • In such cases, customers will be notified, and a full refund will be processed.

2. Refund Policy:

• Refund Eligibility:
  • Refunds will be processed for:
    • Cancelled orders (within the specified time frame and before shipment).
    • Products received in damaged or defective condition.
    • Products that do not match the order description.
    • Orders cancelled by thekalptree.in.
• Refund Process:
  • Customers must notify us of any issues with their order within 24-48 hours of receiving the product.
  • For damaged or defective products, customers may be required to provide photographic evidence.
  • Upon verification, we will initiate the refund process.
  • Refunds will be processed to the original payment method used for the purchase.
  • Refund processing time may vary depending on the payment gateway and bank policies. Typically, refunds are processed within 5-7 Days.

3. Contact Information:

For any questions or concerns regarding cancellations and refunds, please contact us:

• Email: [email protected]